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HOT WATER PERTH WA Specialist Plumbing

Privacy Policy

How we handle your information

Last updated: 1 February 2026

Introduction

Hot Water System Perth ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form or quote request form
  • Call us or email us
  • Request a service or assessment
  • Subscribe to our communications

This information may include:

  • Name
  • Phone number
  • Email address
  • Address or postcode
  • Details about your hot water system or service needs

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Access times
  • Pages viewed
  • Referring website addresses

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Respond to your enquiries and provide requested services
  • Schedule appointments and provide quotes
  • Send you service-related communications
  • Improve our website and services
  • Comply with legal obligations
  • Protect our rights and prevent fraud

Disclosure of Your Information

We may share your information in the following situations:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing or email delivery.
  • Business Partners: We may share your information with manufacturers or suppliers when necessary to provide products or warranty services.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

Google Analytics

We may use Google Analytics to help us understand how visitors use our website. Google Analytics uses cookies to collect information about your use of the website. This information is transmitted to and stored by Google. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We use reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: